At The Coffeeworks, we'll accept returns of unopened bags of coffee beans and refund in full (excluding any delivery costs if applicable), for any reason, provided that we are notified via email within 14 days of receipt of goods that the coffee is being returned, and that we receive proof of postage. Please note, the customer is responsible for the cost of posting the coffee back to us, unless agreed otherwise.

Please note, we will not issue refunds for bags of coffee beans which have been opened, unless agreed otherwise. 

If you're unhappy with your coffee - please drop Kev an email, and he will do his best to resolve the issue.